What is Call Center OTP?
OTP is an abbreviation meaning “one true pair/pairing.”
What does OCP stand for in call center?
Definition. OCP. Oracle Certified Professional (PK)
What’s the full meaning of OTP?
A one-time password (OTP) is an automatically generated numeric or alphanumeric string of characters that authenticates the user for a single transaction or login session. An OTP is more secure than a static password, especially a user-created password, which can be weak and/or reused across multiple accounts.
What is a good AHT?
According to Call Centre Magazine, the industry standard AHT is 6 minutes and 10 seconds. A similar formula can be used to calculate similar metrics about other channels, like messaging and chat or email.
Why CBR test is important?
The purpose of doing a CBR test is to find out the California Bearing Ratio (CBR) of a material which has to be used for the subgrade of flexible pavements. We can read the required thickness for which we need to design the subgrade layer if we know the CBR of our material and the design traffic.
What does OTP mean in law?
The Office of the Prosecutor (OTP) is an independent organ of the Court.
Which is the best definition of the word 3P?
Another definition of 3P is People, Process, and Product. You would use this in the context of improving a possible fourth P — Performance. People: People are your major resource in any business. Process: Your process must be capable and functioning well.
What do the three PS stand for in 3P?
Definition of 3P: The three Ps stand for people, product and process. When implementing total quality management (TQM), all three parameters should be improved. People: Satisfaction of both internal and external customers.
What does the acronym 3P stand for in basketball?
Acronym Definition 3P Third Party (procurement, architecture, 3P Three Pointer (basketball) 3P Triple Play (television, telephone, inte 3P Third Player
Is the 3p approach used for process improvement?
Yes, the 3Ps are designed to be used for both process improvement and product design. According to its developer Chihiro Nakao, the 3P approach to improving both process and product design was developed to make “…breakthrough or transformational changes in production process using unique problem solving approaches.”
https://www.youtube.com/watch?v=2X6rD1nJx4M
