What do I do if I have not received my package from Amazon?

What do I do if I have not received my package from Amazon?

If you received your package and an item is missing, do the following:

  1. Go to Your Orders to see if your missing item is in another shipment.
  2. Next to the image of your item, select Track Package to find the delivery date for this shipment.
  3. If you still can’t locate your item, contact us.

Does Amazon refund item not received?

The most customer-friendly solution is to issue a refund for a product that was not received. If the original order arrives after you’ve made a refund, Amazon can recharge the customer (with their authorisation). For information about full and partial refunds, see Refund Orders.

Where is problem with order on Amazon app?

Go to Your Orders. Locate the order. Select Problem with order. Select your problem from the list.

Will Amazon refund a stolen package?

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund.

How do I report an undelivered package on Amazon?

How to submit a missing package claim to Amazon

  1. Sign in to Amazon and go to your Order List.
  2. Next to the item that hasn’t been received, click “View/File Claim.”

What happens when Amazon says your package may be lost?

Just a reminder this is still happening, amazon are sending notifications to customer telling them ask for refunds, for items their bots cannot track correctly.

Why is my Amazon refund taking so long?

This lengthy refund processing is because Amazon wouldn’t process your refund until they have received your item. First, you must ship your item back to Amazon. Then, they will prepare your returned item upon receipt and process the payment. Afterward, it will take 3 to 5 business days to process your refund.

How do I report a problem with Amazon orders?

Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.

What should I do if my Amazon package never arrived?

Verify the shipping address. Look for a notice of attempted delivery. Look around the delivery location for your package. See if someone else accepted the delivery. Check your mailbox or wherever else you receive mail. Wait out the full 36 hours.

How do you report a missing package from Amazon?

Contact Amazon Customer service by e-mail, phone or live chat and describe your situation. The customer service associate can see the order details, can dive into the specific information for the missing item and can offer you a solution. Often times, the solution is to refund or re-send the missing item.

What if your Amazon package is stolen?

‘Amazon package stolen’ or ‘Amazon order not delivered’ claims can affect your good standing as a seller and could even lead to account suspension. You can choose to refund the buyer’s money before the Amazon processes the claim. The buyer will then cancel the claim.

What do I do if Amazon lost my order?

Check if someone else at your address has accepted it.

  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
  • Look for a notification of attempted delivery.
  • Contact the carrier if there’s still no sign of the parcel.
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