What does a desktop analyst do?
Typical Job Duties of a Desktop Support Analyst Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature. Participate in hardware and software reviews and recommend purchases.
How much do desktop analysts make?
Desktop Analyst Salary
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How do I become a desktop support analyst?
How to become a desktop support specialist
- Earn a bachelor’s degree.
- Gain a professional certification.
- Gain experience with operating systems.
- Show your customer service skills.
- Prepare your resume.
- Seek technical support positions.
What does a desktop support analyst do?
Typical duties of a desktop support analyst. Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades. Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
What is the role of a desktop support professional?
Usually, support specialists work within a company’s IT department, as members of the help desk staff at a computer support company, or as an independent contractors. Desktop support specialists can solve both hardware and software issues, diagnose and resolve network connectivity problems, and help with product updates.
What are the duties of desktop support?
Job Description for Desktop Support Specialist. Desktop support specialists are in charge of providing excellent end user experience, which includes resolving potential or actual technical issues. One of their main duties is troubleshooting different software packages, hardware devices, and other peripherals.